Payment & Refund Policy

Accepted Payment Methods

We accept the following payment methods for your convenience:

• Credit/Debit Cards: Visa, Mastercard, American Express, and RuPay
• Digital Wallets: Paytm, Google Pay, PhonePe, and Amazon Pay
• Net Banking: All major Indian banks
• UPI: Unified Payments Interface
• Bank Transfer: Direct bank transfer (for advance bookings)

All transactions are processed through secure payment gateways with industry-standard encryption.

Booking Payment Terms

Advance Payment

At the time of booking:

• A minimum of 30% advance payment is required to confirm your booking
• For bookings made less than 7 days before check-in, full payment is required
• Bookings are confirmed only upon successful payment
• You will receive a booking confirmation email with payment receipt

Balance Payment

The remaining balance must be paid:

• At the time of check-in, or
• At least 3 days before your scheduled check-in date

Failure to pay the balance may result in booking cancellation

Security Deposit

A refundable security deposit of ₹2,000 - ₹5,000 (depending on the property) may be required at check-in. This deposit will be refunded within 3-5 business days after check-out, subject to room inspection.

Cancellation Policy

Our cancellation policy varies based on when you cancel your booking:

Free Cancellation

More than 7 days before check-in

100% refund of the amount paid (minus payment gateway charges of 2-3%)

Partial Refund

3-7 days before check-in

50% refund of the total booking amount

No Refund

Less than 3 days before check-in

No refund will be provided for cancellations made within 3 days of check-in

No-Show

If you don't check in

100% of the booking amount will be forfeited in case of no-show

Refund Process & Timeline

How to Request a Refund

• Log in to your account and navigate to "My Bookings"
• Select the booking you wish to cancel
• Click on "Cancel Booking" and confirm
• Alternatively, contact our support team via email or phone

Refund Timeline

Once your cancellation is processed, refunds will be credited as follows:

• Credit/Debit Cards: 5-7 business days
• Digital Wallets: 3-5 business days
• Net Banking/UPI: 5-7 business days
• Bank Transfer: 7-10 business days

Refund timelines may vary depending on your bank or payment provider. Please allow additional time during weekends and holidays.

Refund Method

Refunds will be processed to the original payment method used during booking. We do not provide refunds via alternative payment methods.

Booking Modifications

If you need to modify your booking (change dates, room type, etc.):

• More than 7 days before check-in: Free modification (subject to availability)
• 3-7 days before check-in: Modification fee of ₹500
• Less than 3 days before check-in: Modifications not permitted; cancellation policy applies

Price differences, if any, will be charged or refunded based on the new booking details.

Special Circumstances

Force Majeure

In cases of natural disasters, government restrictions, medical emergencies, or other unforeseen circumstances beyond your control, we may offer flexible rescheduling or partial refunds on a case-by-case basis. Please contact us with supporting documentation.

Early Checkout

No refunds will be provided for early checkouts or unused nights. However, you may be eligible for a discount on future bookings as a gesture of goodwill.

Important Notes

• All refund amounts are subject to deduction of payment gateway transaction charges (typically 2-3%)
• Refunds for damaged property or policy violations will be deducted from your security deposit
• Special promotional rates or discounted bookings may have different cancellation terms
• Group bookings (5+ rooms) may have customized payment and cancellation policies
• Refund eligibility is determined based on the cancellation timestamp, not the request date